Shipping Policy

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive an order confirmation once the order has been successfully placed.

2. Delivery Coverage

Patranova delivers products throughout Bangladesh through trusted courier partners. Delivery availability depends on the courier service coverage in your area.

3. Estimated Delivery Time

• Inside Dhaka: 1–3 business days.
• Outside Dhaka: 3–7 business days.
• Remote locations may require additional delivery time.

4. Shipping Charges

• Shipping charges are calculated during checkout.
• Delivery fees may vary depending on the destination and order size.
• Special promotional offers may include free shipping for eligible orders.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information via SMS, email, or phone depending on the courier service.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, public holidays, strikes, courier issues, or other unforeseen circumstances.

7. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or provides an incorrect address or phone number, additional delivery charges may apply for re-delivery.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have missing items, please contact our customer support within 24 hours of receiving the order. We will investigate the issue and provide an appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Patranova is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

10. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.